SR&ED Copilot is independently operated from Halifax, Nova Scotia, Canada and is currently in early access.
The service is independently operated and email is the supported contact channel. Normal requests have a two-business-day acknowledgement target. Critical security or broad availability incidents have a four-business-hour acknowledgement target during Canadian Atlantic business days. These are operating targets, not a 24/7 support SLA.
Product questions, feature requests, bug reports, onboarding help.
Data export, account deletion, privacy questions, integration disconnection.
Vulnerability reports, security questions, data handling inquiries, Terms of Service, licensing, or legal matters.
For urgent security or availability incidents, put URGENT in the subject and include the affected organization, time first observed, and impact. Do not send passwords, tokens, or unnecessary customer content by email.
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